We pride ourselves on making drums for some of the worlds most reputable artists, spanning over numerous ages and genres, however we constantly strive to be able to take care of anyone with an SJC kit. We have the resources, knowledge and man-power to cater for anyone who flies the SJC flag and will always strive to ensure that customer support and satisfaction are never jeopardized. If you're unsure if SJC can cater for you, email us! We'll get right back to you and make sure you're a valued and important customer from the get go!
At this time, we do not offer refurbishments on old kits or non-SJC kits / snares. We stand behind our own product 110% from start to finish and use our own, unique building methods, that may not be compatible with other companies out there. If you think you do not have the budget for a full new SJC kit, submit a quote! You may be surprised!
All SJC Drums that are handcrafted in the USA are fully assembled, fine tuned and tested before they ship from our factory. Due to the rigors of shipping, your drums may need a little adjustment to the tuning upon arrival but aside from that, you should be ready to rock!
All SJC Drum kits that are handcrafted in Taiwan (Pathfinder, Navigator, Paramount) are partly nested for shipping and will require some basic assembly to install heads, hoops, tension rods and some mounts to bass drums and toms. Pre-assembled snares and toms are shipped with loose tension due to the rigors of international ocean freight transport so these drums will need to be tuned up before they are ready for play. With some simple assembly and tuning, you'll have your SJC drums ready for the stage and studio!
With the head sitting flat on the bearing edge of the shell, place the drum hoop over the collar of the head and finger tighten the tension rods into the lugs. Using a drum key, slowly tighten a tension rod a half turn then move to the next in a star pattern (moving from one tension rod directly across to the next) in an even and slow manner until the desired pitch is achieved on all tension rods. Tuning a single tension rod completely to pitch or over-tightening will cause unbalance which can result in damage to the shell, head, lugs, hoop and/or claws. Any damage as a result of user error or mishandling is not covered under our warranty.
Our custom kits are handcrafted at our Massachusetts shop with our proprietary M5 5-ply maple shells and made to order with your exact specifications. Out Tour and Providence series are crafted at the Massachusetts shop with our classic spec maple shells (6ply toms and 8ply kicks), and all other series are handcrafted in Taiwan with 7ply North American maple shells (Navigator + Paramount series) or 7-ply cherry/agathis shells (Pathfinder).
We strive to offer unlimited color options for your drums. Exact pantone color matching may not be possible due to the variances in printing, paints, and different materials. We will get as close to any color you are trying to match (i.e.: favorite shoes, shirt, etc.) as possible but cannot guarantee an exact color match due to these variances.
If you have any specific questions, please contact us directly.
Yes, we can do add on drums, no problem. Because of color matching and making sure that all the hardware, screws, washers, etc. are 100% perfect, we require that you send back 1 of your drums for us to have in shop and physically match with the add on. The costs of sending back must be handled on the customers end. We will take each order on a case by case basis, but there may be additional fees for custom colors, etc. If you are ordering a new kit, please let us know if you will be ordering another add on tom or snare in the future, so we can make detailed notes on your order when it is placed. Since most of our finishes are custom made, we strongly suggest ordering all the drums you want at once so that everything matches 100%, especially on stains.
*We can't sell individual drums in hopes to build a custom kit over time, it must be purchased complete.
Please note: If you are thinking about adding on any pieces to your order in the future, we strongly recommend you add them on at the time of the initial order for color matching and price purposes. To match colors in the future, we will need to get one of the drums sent back to us.
We may have additional suggestions to the specs on your order as we begin building. We will contact you if we think something may work better than what is on the spec sheet. We cannot guarantee that we can match all finishes or wraps 100%
Depending on the finish, there will be seams/patches on your wrap drums. All wrap toms have 1 seam, located in the back. On glitters / sparkles / pearls / diamonds / ripples / custom wraps, you will have a small patch on the 18" drum (in the back) and also a patch at the bottom of your kick drum (20" and up). These patches create 2 seams, but rest assured, they are located in the back / on the bottom of your drums, so they are not easily visible, and are durable. The reason there are patches are due to the fact that the wraps print in 54" sheets that require us to cut it a certain way to fully cover the drums.
Yes, wood hoops can be very fragile. Revolutionary and Claw style hoops, most of all. On toms and snares, these can take quite a beating if you hit heavy on the rim. Also, transporting these hoops can be something you may want to do with kid gloves on. Be very cautious NOT to pick up by the hoop, as the hoop is rather thin and could snap. Specifically on claw style, where the rabbit cut makes the outer ply that covers the rim, very thin and fragile. All wood hoop drums should be taken care of with extreme caution, as to not damage your new drums.
If you’re not comfortable in the climate, chances are your drums aren’t either! Storing your drums in a climate controlled area is paramount to keeping your drums in their best form. Direct sunlight, high humidity, excessive dryness, precipitation, extreme cold and heat all can cause damage to your drums and exposure to these elements can void your warranty. We suggest to cover your drums with a heat reflective blanket if you must play outdoors in the sunlight. Avoiding these elements will help prevent rusting of hardware, discoloration of finishes and bubbling of wraps. It is very important to transport your drums in properly fitted cases and not lift them by the hardware (brackets, lugs, throw off) to prevent damage. Wooden hoops and kick drum head holes can be damaged by microphone clamps. We suggest using a microphone stand whenever possible and never pick up a drum by the microphone or microphone clamp.
With the head sitting flat on the bearing edge of the shell, place the drum hoop over the collar of the head and finger tighten the tension rods into the lugs. Using a drum key, slowly tighten a tension rod a half turn then move to the next in a star pattern (moving from one tension rod directly across to the next) in an even and slow manner until the desired pitch is achieved on all tension rods. Tuning a single tension rod completely to pitch or overtightening will cause unbalance which can result in damage to the shell, head, lugs, hoop and/or claws. Any damage as a result of user error or mishandling is not covered under our warranty.
We recommend cleaning our finishes with clean microfiber cloths. Slightly dampened with water for standard satin and hi-gloss finishes. Promptly dry any moisture left behind with a dry microfiber cloth. On Flat & Super Satin finishes (Like the Josh Dun Crowd snare, Pathfinder & Navigator Drums) use only a dry microfiber cloth and gently rub away fingerprints or liquid residue, soap or cleaning products can cause flat and super satin finishes to become unevenly shiny in spots.
Leaving moisture on the finish and hardware can cause damage voiding your warranty. We do not recommend using any soaps or cleaners as these can be abrasive and hurt the finish. Always wipe down your drums after use as sweat, water and other liquids can be very damaging to the finish and cause hardware to rust which are not covered under warranty.
When changing a head, we recommend cleaning the bearing edge by wiping it down with a clean microfiber cloth. Be sure that the new head sits evenly on the edge before you place the hoop on the collar. Wipe down the hoops to get rid of any foreign material that could get between it and the head. Every few head changes we recommend applying a very light coat of paraffin wax to the bearing edge and a very small amount of petroleum jelly to the tip of each tension rod to encourage smooth tuning. Tension rods can loosen on new drums as they settle as well as on drums where the player hits hard, lost tension rods are not replaceable under warranty. Visit www.sjcdrums.com/collections/parts to purchase replacement tension rods.
All wraps are custom applied by hand to ensure the quality is impeccable before the shipment of your drums. However Wraps and Veneers are not invincible to extreme heat, humidity and sunlight. We STRONGLY advise the following to avoid any complications with your finishes :
Keep the drums in a climate / AC controlled environment when possible.
Do not leave the drums in direct sunlight or exposed heat for long durations of time. (Try cover them up with a heat reflective blanket if playing outside!)
Try and keep the drums out of extreme humidity.
If you are having issues with this, please email us immediately.