FREQUENTLY ASKED QUESTIONS
Since SJC Drums BEGAN out of our Grandmother’s basement in 2000, it has been our dream to build a brand that inspires AND includes everyone.
Our philosophy on endorsements is simple: It’s a reciprocal relationship. You support us, we support you.
We look at everyone who plays our drums as an endorser. We strive to deliver the best experience and quality, and support you however we can: Featuring you on our family page, posting about you on our social media, offering backline and product support, connecting and networking the next generation of drummers, and much more.
We exist because of the SJC Family talking about the positive experience they had designing their dream drums with us, and whether you are playing them in front of 1 or 10,000 people, word of mouth is the best form of advertising and you’re our best advocate to the SJC family.
YES! YOU CAN GET ADD-ON DRUMS FOR YOUR SJC KIT. *WE REQUIRE THAT YOU SEND BACK 1 OF YOUR DRUMS FOR US TO HAVE IN SHOP IN ORDER THAT WE BEST PHYSICALLY MATCH WITH THE ADD ON. WE CAN NOT GUARANTEE THAT THE MATCH WILL BE 100% (CURRENT HARDWARE MAY BE DIFFERENT, COLORS MAY BE SLIGHTLY DIFFERENT DUE TO AGING ETC). THE COSTS OF SENDING BACK MUST BE HANDLED ON THE CUSTOMERS END. WE WILL TAKE EACH ORDER ON A CASE BY CASE BASIS, BUT THERE MAY BE ADDITIONAL FEES FOR CUSTOM COLORS, ETC. IF YOU ARE ORDERING A NEW KIT, PLEASE LET US KNOW IF YOU WILL BE ORDERING ANOTHER ADD ON TOM OR SNARE IN THE FUTURE, SO WE CAN MAKE DETAILED NOTES ON YOUR ORDER WHEN IT IS PLACED. SINCE MOST OF OUR FINISHES ARE CUSTOM MADE, WE STRONGLY SUGGEST ORDERING ALL THE DRUMS YOU WANT AT ONCE SO THAT EVERYTHING MATCHES 100%, ESPECIALLY ON STAINS
1: CUSTOMER WILL SEND ONE DRUM TO SJC (PAID BY THE CUSTOMER) IN ORDER THAT WE CAN BEST MATCH COLORS/SPECS
2: NO ORDERS CAN BE PROCESSED WITHOUT THE CUSTOMER SENDING IN A CURRENT DRUM TO MATCH
3: WE CAN’T GUARANTEE 100% MATCH AS SPECS/MATERIALS AS PIECES AND FINISHES CAN CHANGE
4: CUSTOMER WILL ALSO PAY RETURN SHIPPING OF THE DRUM SENT IN TO SJC
5: ADD ON SERVICES ARE FOR SJC DRUMS ONLY
FINISH MATCHING + ADD-ON DRUM DISCLAIMER:
WE CAN NOT GUARANTEE 100% MATCHING WITH A MATCH OR ADD-ON DRUM.
EXACT COLOR MATCHES ON CUSTOM PRODUCTS THAT ARE DESIGNED AFTER A PREVIOUS ORDER, OR AN ADD ON, ARE NOT GUARANTEED. VARIANCES IN MONITOR COLORS, AGING OF THE ORIGINAL DRUM FINISH, WOOD TONE OR BATCHES OF PAINT CAN VARY SLIGHTLY AND WE MAY NO LONGER HAVE ACCESS TO SPECIFIC STAINS, PAINTS, WRAPS, AND/OR PARTS/HARDWARE.
THE CUSTOMER WILL BE NOTIFIED BEFORE THE PURCHASE OF ANY VARIATIONS IN PARTS/HARDWARE THAT MAY BE DIFFERENT THAN THOSE ORIGINALLY USED.
WHILE WE DO OUR BEST TO MATCH, THE CUSTOMER MUST BE AWARE THAT SLIGHT VARIATIONS MAY EXIST AND WHILE THE DRUM WILL BE UNDER STANDARD WARRANTY, RETURNS/REFUNDS WILL NOT BE ACCEPTED.
there’s almost nothing we can’t do! contact US TO TALK ABOUT YOUR DREAM.. even if we can’t do what you have in mind we can find a great solution!
YES! Please e-mail [email protected] to set a pickup time/date. Be sure to include your Order #
MOST EVERY PRODUCT ON OUR WEBSITE INCLUDES FREE SHIPPING IN THE CONTINENTAL USA
PLEASE ADD THE ITEM TO YOUR CART AND VISIT THE CHECKOUT PAGE FOR MOST ACCURATE S&H PRICE.
*ADDITIONAL CHARGES APPLY FOR EXPRESS & INTERNATIONAL SHIPPING
*DUTIES, TAXES, IMPORT DELIVERY FEES, OR ANY OTHER FEES ASSOCIATED WITH SHIPPING (DOMESTIC OR INTERNATIONAL) ARE NOT INCLUDED IN OUR S&H PRICES.
*INTERNATIONAL CUSTOMERS: PLEASE VISIT A NEARBY DEALER TO GET A BETTER SHIPPING RATE! OR EMAIL US TO RECOMMEND A DEALER NEAR YOU!
*WE ARE LOCATED IN CENTRAL MASSACHUSETTS - FACTORY PICKUP IS AVAILABLE!
WE DO NOT OFFER REFURBISH SERVICES ON OLD KITS OR NON-SJC DRUMS. WE STAND BEHIND OUR OWN PRODUCT 100% FROM START TO FINISH AND USE OUR OWN, UNIQUE BUILDING METHODS, THAT MAY NOT BE COMPATIBLE WITH OTHER COMPANIES OUT THERE. IF YOU THINK YOU DO NOT HAVE THE BUDGET FOR A FULL NEW SJC KIT, WE SUGGEST YOU SUBMIT A QUOTE, YOU MAY BE SURPRISED! WE OFFER VARIOUS FINANCING OPTIONS AND WILL WORK WITH YOU TO HIT YOUR BUDGET.
AS MUCH AS WE’D LOVE TO GIVE FREE DRUMS WHENEVER WE ARE ASKED, WE CAN’T
WE HAVE A VARIETY OF PRODUCTS AND PRICE POINTS AND OFFER FINANCING TO MAKE IT EASY FOR ANYONE TO GET INTO THE DRUMS OF THEIR DREAMS!
The Pathfinder kits are produced at our factory in Taiwan which is how we can create them at such an affordable price point.
To create additional add ons that we don’t currently offer, the shell construction would be with our M5 shell and the finish will not match 100%, but it can be done.
“SJC” STANDS FOR SCOTT J. CIPRARI WHO FOUNDED SJC DRUMS BACK IN THE YEAR 2000 OUT OF HIS GRANDMOTHER'S BASEMENT.