FAQ + HELP
“SJC” STANDS FOR SCOTT J. CIPRARI WHO STARTED SJC DRUMS BACK IN THE YEAR 2000 OUT OF HIS GRANDMOTHER'S BASEMENT!
OUR PHILOSOPHY IS SIMPLE:
ENDORSEMENTS ARE A RECIPROCAL RELATIONSHIP.
THEREFORE EVERYONE WHO PLAYS SJC DRUMS IS ENDORSED.
WE ARE ALWAYS LOOKING FOR PASSIONATE PLAYERS WHO WANT TO SUPPORT SJC DRUMS, BE PART OF A FAMILY, AND ARE READY TO ACTIVELY TALK ABOUT THEIR SJC EXPERIENCE AND PRODUCT TO THEIR FELLOW DRUMMERS.
IT DOESN'T MATTER IF YOU'RE PLAYING IN FRONT OF 10 OR 10,000 PEOPLE - YOU MATTER AND WE'RE HERE TO SUPPORT YOU.
YES, MOST EVERY PRODUCT ON OUR WEBSITE INCLUDES FREE SHIPPING IN THE CONTINENTAL USA
PLEASE ADD THE ITEM TO YOUR CART AND VISIT THE CHECKOUT PAGE FOR MOST ACCURATE S&H PRICE.
*ADDITIONAL CHARGES APPLY FOR EXPRESS & INTERNATIONAL SHIPPING
*DUTIES, TAXES, IMPORT DELIVERY FEES, OR ANY OTHER FEES ASSOCIATED WITH SHIPPING (DOMESTIC OR INTERNATIONAL) ARE NOT INCLUDED IN OUR S&H PRICES.
*INTERNATIONAL CUSTOMERS: PLEASE VISIT A NEARBY DEALER TO GET A BETTER SHIPPING RATE! OR EMAIL US TO RECOMMEND A DEALER NEAR YOU!
*WE ARE LOCATED IN CENTRAL MASSACHUSETTS - FACTORY PICKUP IS AVAILABLE!

AT THIS TIME, WE DO NOT OFFER REFURBISH SERVICES ON OLD KITS OR NON-SJC DRUMS. WE STAND BEHIND OUR OWN PRODUCT 110% FROM START TO FINISH AND USE OUR OWN, UNIQUE BUILDING METHODS, THAT MAY NOT BE COMPATIBLE WITH OTHER COMPANIES OUT THERE. IF YOU THINK YOU DO NOT HAVE THE BUDGET FOR A FULL NEW SJC KIT, SUBMIT A QUOTE! YOU MAY BE SURPRISED!
AS MUCH AS WE’D LOVE TO GIVE FREE STUFF, WE CAN’T 😞
WE HAVE A VARIETY OF PRODUCTS AND PRICE POINTS AND OFFER FINANCING TO MAKE IT EASY FOR ANYONE TO GET INTO THE DRUMS OF THEIR DREAMS!
YES YOU CAN GET ADD-ON DRUMS BUT WE REQUIRE THAT YOU SEND BACK 1 OF YOUR DRUMS FOR US TO HAVE IN SHOP IN ORDER THAT WE BEST PHYSICALLY MATCH WITH THE ADD ON. WE CAN NOT GUARANTEE THAT THE MATCH WILL BE 100% (CURRENT HARDWARE MAY BE DIFFERENT, COLORS MAY BE SLIGHTLY DIFFERENT DUE TO AGING ETC). THE COSTS OF SENDING BACK MUST BE HANDLED ON THE CUSTOMERS END. WE WILL TAKE EACH ORDER ON A CASE BY CASE BASIS, BUT THERE MAY BE ADDITIONAL FEES FOR CUSTOM COLORS, ETC. IF YOU ARE ORDERING A NEW KIT, PLEASE LET US KNOW IF YOU WILL BE ORDERING ANOTHER ADD ON TOM OR SNARE IN THE FUTURE, SO WE CAN MAKE DETAILED NOTES ON YOUR ORDER WHEN IT IS PLACED. SINCE MOST OF OUR FINISHES ARE CUSTOM MADE, WE STRONGLY SUGGEST ORDERING ALL THE DRUMS YOU WANT AT ONCE SO THAT EVERYTHING MATCHES 100%, ESPECIALLY ON STAINS
TERMS:
1: CUSTOMER WILL SEND ONE DRUM TO SJC (PAID BY THE CUSTOMER) IN ORDER THAT WE CAN BEST MATCH COLORS/SPECS
2: NO ORDERS CAN BE PROCESSED WITHOUT THE CUSTOMER SENDING IN A CURRENT DRUM TO MATCH
3: WE CAN’T GUARANTEE 100% MATCH AS SPECS/MATERIALS AS PIECES AND FINISHES CAN CHANGE
4: CUSTOMER WILL ALSO PAY RETURN SHIPPING OF THE DRUM SENT IN TO SJC
FINISH MATCHING + ADD-ON DRUM DISCLAIMER:
WE CAN NOT GUARANTEE 100% MATCHING WITH A MATCH OR ADD-ON DRUM.
EXACT COLOR MATCHES ON CUSTOM PRODUCTS THAT ARE DESIGNED AFTER A PREVIOUS ORDER, OR AN ADD ON, ARE NOT GUARANTEED. VARIANCES IN MONITOR COLORS, AGING OF THE ORIGINAL DRUM FINISH, WOOD TONE OR BATCHES OF PAINT CAN VARY SLIGHTLY AND WE MAY NO LONGER HAVE ACCESS TO SPECIFIC STAINS, PAINTS, WRAPS, AND/OR PARTS/HARDWARE.
THE CUSTOMER WILL BE NOTIFIED BEFORE THE PURCHASE OF ANY VARIATIONS IN PARTS/HARDWARE THAT MAY BE DIFFERENT THAN THOSE ORIGINALLY USED.
WHILE WE DO OUR BEST TO MATCH, THE CUSTOMER MUST BE AWARE THAT SLIGHT VARIATIONS MAY EXIST AND WHILE THE DRUM WILL BE UNDER STANDARD WARRANTY, RETURNS/REFUNDS WILL NOT BE ACCEPTED.
WE PROVIDE THE FOLLOWING WARNING ON OUR DRUMS AS A RESULT OF THE CALIFORNIA LAW:
"WARNING: THIS INSTRUMENT’S FINISH CONTAINS A CHEMICAL KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, BIRTH DEFECTS, OR OTHER REPRODUCTIVE HARM. THESE RISKS ONLY EXISTS WHEN SANDING OR ABRADING THE SURFACE."OUR DRUMS ARE PRODUCED WITH THE INTENTION OF CREATING AND PLAYING MUSIC AND THEREFORE ARE NOT HARMFUL.
WHAT IS PROPOSITION 65?
PROPOSITION 65 IS A CALIFORNIAN LAW OFFICIALLY KNOWN AS THE SAFE DRINKING WATER AND TOXIC ENFORCEMENT ACT OF 1986. THE MARK AND STATEMENT ARE INDICATED IN ACCORDANCE WITH THE STIPULATIONS OF THE REGULATION REQUIRING NOTIFICATION TO RESIDENTS OF CALIFORNIA TO DANGERS OF POTENTIAL ACCIDENTAL OR INTENTIONAL EXPOSURE TO CHEMICAL SUBSTANCES USED IN PRODUCTS.
THE LAW APPLIES TO ANY COMPANY THAT OPERATES IN CALIFORNIA, SELLS PRODUCTS IN CALIFORNIA, OR MANUFACTURES PRODUCTS THAT MAY BE SOLD IN OR BROUGHT IN TO CALIFORNIA.PROPOSITION 65 REQUIRES WARNING LABELS ON ANY PRODUCTS THAT CONTAINS OR MAY CONTAIN ANY OF 700-PLUS ELEMENTS THAT THE CALIFORNIA AIR RESOURCES BOARD CONSIDERS HARMFUL. MANY OF THE ELEMENTS LISTED UNDER PROPOSITION 65 HAVE BEEN ROUTINELY USED IN EVERYDAY CONSUMER ITEMS FOR YEARS WITHOUT DOCUMENTED HARM.THE EXCLAMATION WARNING SYMBOL MARKS AND THE WARNING STATEMENT (“WARNING: CANCER AND REPRODUCTIVE HARM - WWW.P65WARNINGS.CA.GOV”) WHICH ARE INDICATED ON OUR PRODUCTS, PACKAGES OR ON E-COMMERCE INTERNET WEBSITE SUPPORT THE REGULATIONS OF CALIFORNIA (USA) PROPOSITION 65.
WHY DOES SJC CUSTOM DRUMS PUT THIS LABEL ON THEIR PRODUCT?THERE ARE PENALTIES FOR NOT COMPLYING WITH PROPOSITION 65
AS A RESULT OF THE EXPENSIVE PENALTIES AND BECAUSE THERE IS NO PENALTY FOR PROVIDING THE WARNING, SJC CUSTOM DRUMS AND MANY OTHER MANUFACTURERS HAVE ELECTED TO PROVIDE A PROPOSITION 65 NOTICE IN AN ABUNDANCE OF CAUTION IN ORDER TO AVOID THE POTENTIAL FOR LIABILITY.
WHY IS THE WARNING INCLUDED ON PRODUCTS THAT ARE SOLD OUTSIDE OF CALIFORNIA?
DUE TO NOT KNOWING IN ADVANCE WHICH PRODUCTS WE SELL WILL BE DELIVERED TO RESIDENTS OF CALIFORNIA DUE TO THE NATURE OF DEALER AND E-COMMERCE SALES, ALL PRODUCTS SOLD GIVE THESE WARNINGS EVEN WHEN NOT SOLD TO CALIFORNIA TO ABIDE BY THE PROP 65 LAW.
FOR MORE INFORMATION, PLEASE REFER TO THE SITES OF CALIFORNIA STATE.
ABOUT PROP 65: HTTPS://OEHHA.CA.GOV/PROPOSITION-65/ABOUT-PROPOSITION-65
FAQ: HTTPS://OEHHA.CA.GOV/PROPOSITION-65/PROPOSITION-65-FAQS
Absolutely no interest or fees when you pay on time
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